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Informations du site culture.lyon.fr
Aide  
Vous trouverez sur cette page les réponses aux questions les plus courantes

Qui est La boutique de Sandrine?
La boutique de Sandrine est une boutique située à Lyon, spécialisée dans la vente de matériel de beaux arts et qui se lance dans la vente en ligne. Son adresse :
la boutique de Sandrine
10 rue des tilleuls
69000 Lyon
tel : 04-78-43-00-00

Comment vous contacter en cas de question spécifique ?
Vous pouvez le faire par téléphone, par courrier, ou par formulaire. Pour cela rendez-vous dans la rubrique contact située en haut de page et accédez à toutes les informations pour nous contacter.

COMMANDE

Comment commander ?
Pour commander vous devez au préalable vous enregistrer sur le site.

Que se passe-t-il une fois que j'ai commandé en ligne ?
Une fois la commande passée en ligne, vous recevez immédiatement une confirmation de la transaction. Vous recevez également une confirmation par courrier électronique. Celle-ci comprend toutes les données de votre commande, y compris la facture ou le reçu.

J’ai interrompu ma commande en ligne, mes données seront-elles enregistrées ?
Oui si vous êtes connecté, le panier est mémorisé, et vous le retrouverez à votre prochaine connexion.

Comment puis-je annuler ma commande ? J'ai déjà effectué le paiement.
Pour toute annulation de commande, contactez notre service clientèle par courrier (électronique) en expliquant brièvement les raisons de l'annulation.
Reportez-vous pour cela à nos conditions générales de vente.

Puis-je commander 24h/24 et 7 j/7 ?
Notre boutique en ligne est ouverte 24h/24 et 7j/7, vous pouvez donc passer commande à n’importe quelle heure du jour ou de la nuit.
Bien entendu, votre commande ne sera traitée que pendant les jours ouvrables (du lundi au vendredi).

Que faire si je ne reçois pas d’accusé d’enregistrement de commande ?
Dans un délai de 24 h après le passage de votre commande, vous recevrez par e-mail de la part de ".STORE_NAME." un accusé d’enregistrement. Dans le cas où ce document ne vous est pas parvenu dans le délai indiqué, il vous convient de nous contacter car il est possible que la commande n’ait pu être enregistrée pour des raisons techniques.

Comment obtenir une facture ?
La facture de votre commande est créée immédiatement après enregistrement de votre paiement. Nous vous l’envoyons automatiquement à l’adresse de messagerie indiquée sur votre formulaire de commande. De plus, vous avez la possibilité de la consulter et de l’imprimer de retour sur notre site une fois la procédure de paiement en ligne terminée.

ARTICLES

Comment en savoir plus sur les articles ?
Pour en savoir plus sur un article, vous pouvez accéder à sa fiche détaillée en cliquant sur son image ou sur le libellé.

PRIX
Les prix indiqués sont-ils hors taxes ou TTC (Toutes Taxes Comprises) ?
Les prix sont indiqués toutes taxes comprises. Naturellement, une facture détaillée est fournie avec chaque commande.

PAIEMENT EN LIGNE
Le paiement en ligne est-il sécurisé ?
Lorsque vous procédez au paiement par carte de crédit sur notre boutique en ligne, vous êtes redirigé vers le site sécurisé de la banque, où vos informations confidentielles (identité client et numéro de carte) sont cryptées selon les protocoles les plus performants. Elles ne circulent jamais en clair sur Internet, ni même au sein de ".STORE_NAME.", qui ne peut y avoir accès.
Votre numéro de carte de crédit est directement transmis aux opérateurs bancaires via le système de paiement sécurisé Sogenactif. Pour en savoir plus sur Sogenactif : www.sogenactif.com.

LIVRAISON
Quels sont les modes de livraison ?
Pour les envois, nous utilisons principalement le colis type « Colissimo » 48 h jours ouvrables.

Quels sont les délais de livraison ?
Une fois votre commande validée, nous vous livrons dans un délai de 2 à 4 jours ouvrables. Si le paiement a été effectué par chèque, il faut ajouter le délai d'envoi et d'encaissement du chèque.

Quels sont les frais de port ?
Le montant des frais de port s’élève à:
- 8,50 € pour une commande inférieure à 25€,
- 5.5€ pour une commande entre 25 et 50 €,
- gratuit pour une commande supérieure à 50€ .

Puis-je choisir mon lieu de livraison ?
Si vous souhaitez vous faire livrer au bureau, chez un(e) ami(e), sur votre lieu de vacances ou bien envoyer un cadeau, vous pouvez créer une nouvelle adresse de livraison au moment de remplir le formulaire dans la rubrique « Adresse de livraison ».

Et si je ne suis pas là au moment de la livraison ?
Si vous êtes absent(e) au moment de la livraison, un avis de passage vous sera laissé dans votre boîte aux lettres. Vous avez en général jusqu'à 10 jours pour retirer votre colis au bureau de poste indiqué.

Vers quels pays livrez-vous ?
Nous ne livrons actuellement qu’en France Métropolitaine.

Je n’habite pas en France Métropolitaine, puis-je commander sur votre boutique ?
Oui, vous pouvez enregistrer une commande de n’importe quel pays, cependant l’adresse de livraison devra être située en France Métropolitaine. Notre boutique permet en effet d’indiquer des adresses de facturation et de livraison différentes. Ceci peut être utile pour faire des cadeaux.

Que faire si j'ai un problème avec un article ?
En cas de problème avec un article (article manquant, article défectueux, non conforme à votre commande ), consultez nos Conditions générales de vente pour prendre connaissance des possibilités et procédures de retour ou de réclamation. 

 
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